Assistant Registrar

Goshen College is a Christian liberal arts institution that prepares students to thrive in life, leadership and service. We strive to model an inclusive community committed to transformative justice, peace, and sustainability. A respect and appreciation of the Anabaptist-Mennonite faith perspective and practices, and a commitment to the mission, vision, core values and  community standards of Goshen College, are important for teaching and administrative faculty members.  

Job Summary:

The Assistant Registrar serves as the initial contact in the Registrar’s Office. This person is responsible for interpreting and applying academic policies and procedures for students, faculty, staff, and alumni with particular emphasis on student records, preliminary transfer credit evaluations and transfer of credits, and advising. As the Assistant Registrar, it is essential to have a thorough understanding of higher education, with a well-developed knowledge of credit evaluations, the Core curriculum, and all requirements for graduation. This position will work collaboratively and cooperatively with many areas of the College, including, but not limited to, Admissions, Retention, Accounting, Adult & Graduate Studies, and the various academic departments.

This is a full-time, salary position with a wage of $42,224 annually plus benefits.

Primary Duties and Responsibilities with Student Academic Records:

• Serve as the first line resource for phone and in-person inquiries from current students, faculty, staff, alumni, and other publics regarding academic policies and procedures.
• Provide leadership for establishing protocols and business processes with admissions and other departments to ensure a smooth transition for incoming students.
• Set office policy and procedures for business processes regarding special registrations, guest and early enrollment students, off-campus program registrations, to name a few.
•  Well-developed knowledge in Jenzabar to maintain accurate student information and manage registration, waitlists, incompletes, grades, majors/minors, advisor assignments, and chapel/convo requirements.
• Responsible for all aspects of the withdrawal process and accurate data for external reporting.
• Manage conferral of degrees and diploma processes three times a year.
• Interpret degree audit reports for students and advisors.
• Share responsibility for running the beginning-of-term registration, student check-in, graduation applications, and end of year commencement.
• Manage regular interaction with current students, new students, and alumni to troubleshoot and process transcript requests with Parchment, in addition to all aspects of the student course history.
• Understand and assist in making course substitutions and alterations for the degree audit.
• Update web pages with academic calendars, exam schedules, and other relevant information for the public.

Primary Duties and Responsibilities with Transfer and Adult Non-traditional and Graduate Students:

• Evaluate transcripts from other institutions, which includes verifying the appropriate accreditation status of the transfer institution and reviewing course descriptions to determine equivalency with GC courses.
• Provide timely preliminary transfer credit evaluations for students with transfer credits, for both adults and traditional-age transfer students.
• Work with adult students from the point of deposit until graduation, including student record set up in Jenzabar, registration, and final degree checks.
• Lead transfer student advising and registration for new students at the beginning of terms.
• Work with transfer student recruitment and retention efforts, specifically with transfer student visits, orientation activities, articulation agreement documentation, and personal contacts.
• Provide timely recording of transfer credits for students.
• Work closely with Offices of Admissions, Director of Orientation, Transition, & Retention, Adult & Graduate Studies, Academic Dean and Department Chairpersons to coordinate services particularly for transfer and adult students.

Primary Duties and Responsibilities with Registrar Office projects:

• Works independently on projects and takes initiative to create efficiencies throughout the office, such as creating online forms, updating PTCEs, updating documents with current information, creating/maintaining documentation for office processes and procedures, and writing reports.
• Responsible for communicating accurate information to students and faculty in a timely manner.
• Work closely with the Registrar in advising new students, particularly at New Student Orientation.
• Collaborate with the Academic Dean & Registrar on projects that impact both offices, specifically in regards to the course offering process and catalog revisions.

Supervision:

• Supervise and train student interns in the office to answer front desk questions regarding registration and forms, in addition to, teaching data entry within Jenzabar and additional projects throughout the year.
• Organize and give oversight for up to six convocation scanners for up to thirty events each semester.
• Cultivate a culture of good work ethic and professionalism with student interns, in addition to maintaining a high level of privacy.

Education and Experience:

•  Bachelor’s Degree required and experience working in post-secondary academic institution.
• At least three years previous work in a Registrar’s Office, particularly with transcripts and the transfer process
• Minimum of one year related work experience

Skills and Competencies:

• Understanding of complex higher education regulations such as FERPA and policies across the institution.
• Significant knowledge of academic policies in higher education.
• Well-developed ability to work with transfer policies and determine the acceptability of transfer credits from regionally accredited institutions.
• Ability to work with diverse groups of people and handle sensitive information in a discreet and professional manner.
• Understanding university student success efforts and goals for persistence to reach graduation.
• Being culturally sensitive with a deep understanding and appreciation of a diverse student community, maintaining a positive attitude when working with students.
• Knowledge of Google suite and Microsoft Office necessary. Experience with Jenzabar and Salesforce database applications expected.
• Serve as a Notary Public is desired.
• Excellent written and verbal communication skills.
• Ability to set and follow through with established deadlines.
• Must possess excellent problem solving skills and be detail oriented.
• Willingness to take initiative and learn new things.
• Possess high integrity and ethics in working with all student data.
• Ability to work flexible hours, committed to being present during high peak times, including some evenings and Saturdays may be required.
• A strong preference for person with proficiency in Spanish and English.

Benefits

• Health insurance (employee premium 100% covered)
• Dental, vision, life and LTD insurance
• Retirement plans
• Tuition discounts
• Free employee membership to Recreation/Fitness Center
• Flexible Spending Account
• Paid holidays, vacation and sick leave

See our website for additional benefits information.

About Goshen College

Goshen College is a nationally-ranked college and Hispanic-Serving Institution in Indiana renowned for its distinctive hands-on, real-world educational opportunities, and its commitment to creating positive change in the community and the world. The college offers over 65 undergraduate areas of study; as well as best-in-class graduate programs in nursing, business administration, social work and environmental education. This caring, safe and diverse campus prides itself on providing excellent academic programs that connect arts with sciences, and theory with practice — exposing students to multiple perspectives and encouraging them to think deeply, live creatively and lead purposefully.

The college is located in the City of Goshen in the heart of Elkhart County, within several hours of Chicago, Indianapolis and Detroit, Residents of Goshen enjoy a culturally diverse small-town atmosphere with an active arts community, a vibrant and entrepreneurial downtown, the Maple City Greenway network of bicycle paths and affordable housing prices. Learn more at www.goodofgoshen.com.

How to Apply:

Please be sure to provide all required materials noted below, as incomplete applications may not be considered.  Application materials may be attached to the Administrative Application Form or sent electronically to hr@goshen.edu.

Required:

• Complete the online Administrative Application
• Cover letter
• Resume
• List of 3 professional references with contact information

E-Verify Statement of Participation

Goshen College participates in E-Verify. If you are hired, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Goshen College Diversity, Equity, and Inclusion Statement

Goshen College is an equal opportunity employer, committed to enhancing diversity across the institution. Goshen College does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, age, sexual orientation, gender identity or any legally protected status. To protect the welfare and provide for the safety of the students, employees, visitors, and resources of Goshen College, background checks are conducted by the Office of Human Resources on all new and re-hired employees.

Human Resources
Goshen College
1700 S. Main Street
Goshen, IN 46526-4795

E-mail: hr@goshen.edu
Telephone: (574) 535-7111