Multi-factor Authentication – Current Students

Goshen College students will use multi-factor authentication (MFA) when signing into their GC account. The product that we are using to facilitate your MFA is called Okta. You will use a MFA application on your cell phone, or other mobile device, to add a second layer of security to your GC account, which will keep your account secure even if your password is compromised. Below are the setup instructions.

Note: If your cell phone is one that cannot have mobile apps installed, instead use these instructions to set up SMS text verification codes, or to set up receiving a voice call with verification codes.

You will need access to both a computer and your phone/device while setting up MFA.

You have the option to use either the Okta Verify app (preferred) or the Google Authenticator app. With Okta verify, you tap a verification prompt on your device to provide MFA. With Google Authenticator you receive a code in Google Authenticator that you need to type in to provide MFA. Make sure you are installing the correct app. See images below: 

The Okta Verify app icon looks like this:

The Google Authenticator icon looks like this:

 

STEP 1: Sign into Okta

1. On a computer, go to https://login.goshen.edu
2. Enter in your GC username and click Next.
3. Enter in your GC password and click Verify.

STEP 2: Select your authentication method

1. On the computer screen, click the Set up button for either Okta Verify or Google Authenticator.
2. You may be prompted to enter in your GC username and/or your GC password.

STEP 3: Install the app on your phone or device

Okta Verify Installation Instructions: Open the App Store on your iPhone, or the Google Play store on your Android phone. Search for “Okta Verify.” Make sure the app icon looks like this:  Install the app on your phone.

Google Authenticator Installation Instructions:   Open the App Store on your iPhone, or the Google Play store on your Android phone. Search for “Google Authenticator.” Make sure the app icon looks like this:  Install the app on your phone.

 

STEP 4: Register your device with Okta

If using Okta Verify: 

1. 1. Open the Okta Verify app that you installed on your phone/device.
   2. Tap the Get Started button.
   3. Tap Next.
   4. Tap Add Account.
   5. Tap Organization
   6. Tap Yes, Ready to Scan and point your device’s camera to the QR code that is displayed on the Set Up Okta Verify screen on your computer.
   7. Tap OK to allow access to your camera.
   8. Tap Allow to allow push notifications.
   9. Tap Allow to allow notifications to be sent to your device.
   10. If you wish to enable face ID so that you can use Okta Verify with facial recognition, tap Enable. Otherwise, tap Not Now.
   11. Tap Done.
   12. On the computer screen, if you want to set up additional methods, such as another app, phone, or biometrics, to ensure you can still access your account if one method becomes unavailable, click the Set Up button for that method. Once finished setting up your methods, click “Set up later button to be taken to the Okta Dashboard.
       You can come back to the Okta Dashboard any time to set up additional methods by signing in at https://login.goshen.edu. And then click your name in the upper right, click on Settings, and then scroll down to “Security Methods” and choose another method to set up.
   13. You are now set up to use Okta Verify to provide multi-factor authentication when signing into your GC account.

If using Google Authenticator

1. 1. Open the Google Authenticator app that you installed on your phone/device.
   2. Tap the + icon.
   3. Select Scan a QR Code.
   4. Point your device camera to the QR code that is displayed on the Set Up Google Authenticator screen on your computer.
   5. On the computer, click Next.
   6. Enter in the code that is displayed in the Google Authenticator app for “login.goshen.edu”
      You may now close the Google Authenticator app on your device.
   7. On the computer screen, if you want to set up additional methods, such as another app, phone, or biometrics, to ensure you can still access your account if one method becomes unavailable, click the Set Up button for that method. Once finished setting up your methods, click “Set up later button to be taken to the Okta Dashboard.
      You can come back to the Okta Dashboard any time to set up additional methods by signing in at https://login.goshen.edu. And then click your name in the upper right, click on Settings, and then scroll down to “Security Methods” and choose another method to set up.
   8. You are now set up to use Google Authenticator to provide multi-factor authentication when signing into your GC account.

How to Use the Okta Verify App for Multi-factor Authentication

1. Sign into your GC account, or any GC service that uses your GC username and password. 
2. Tap the prompt that appears on your device. 
3. Tap Yes, It’s Me.  If you’re not trying to log in and you receive a prompt, tap No, It’s Not Me.

How to Use the Google Authenticator App for Multi-factor Authentication

1. Sign into your GC account, or any GC service that uses your GC username and password. 
2. When prompted, open the Google Authenticator app on your device and enter in the code that is displayed for “login.goshen.edu” 
3. Click Verify. 

Addition Additional Verification Methods

If you want to set up additional verification methods, or change your verification methods for Okta MFA, see this page for instructions.

Have additional questions? Visit our multi-factor authentication FAQ page.

Need Additional Help?

If you need help with setting up multi-factor authentication, bring your device(s) with you to the ITS Help Desk, which is in the basement of the Union Building. Click here to see our hours.
Not on campus? Call us at (574) 535-7700 for assistance.